Neovera's full IT outsourcing service model is specifically designed for Small to Mid-Size Businesses (SMB). We can monitor and manage your servers on a 24x7 basis, provide remote/on site desktop and server management, provide off-site disaster recovery services when required and strategic IT consulting services that will move your business forward.

For companies with less than 100 employees, providing and managing a full time IT support staff can become cost prohibitive. And, the alternative of using part-time, freelance contractors can be very risky. Why take a chance when you can get a powerful outsourcing service model, IT experts and top value from a company you can trust.

With Neovera, you get a company that has built its business on running complex mission critical data center environments. When you outsource your IT operations to us, these same standards, principles and procedures are applied. You get the experts that know how to keep your business operations up and running 24x7 as well as the help you need to keep your IT initiatives moving forward strategically, not tactically.

For less than it costs to hire a full-time IT staff, you get access to experts from a provider that specializes in the SMB market and understands what it takes to successfully run your IT operations!

Neovera specializes in offering a full range of core services that are similar to what you might expect from larger companies (like IBM and EDS), but are specifically designed for small to mid-size companies. Some of the core programs available from Neovera as part of our full outsourcing service include:

Click here for an overview of our outsourcing support model.

Environment IT Assessment

The first step of the outsourcing process is generally an environment IT assessment. During the assessment, we provide a full analysis of a client's IT operations. At completion, we present a written assessment report and a detailed IT environment diagram as well as an implementation plan to accomplish the recommendations.

Strategic Task Planning

Once the service contract begins, we work from a project plan and address all items defined in the initial assessment as well as any ongoing tasks. This differs from traditional unstructured freelance models. We provide continuity - working from a project plan, scheduling periodic management meetings, reviewing recently completed tasks and setting future priorities.

Desktop and Server Management

Our approach is to ultimately standardize all desktops and servers. This means that all PCs will share a common Operating System and be standardized on software applications. Regular system upgrades and patches will be pro actively applied. Recommendations will be made and then implemented to install virus filters, spam filters and adware filters. Management of core applications, such as MS Exchange and Active Directory, is all part of the service. Remote management software is generally enabled for both remote administrative support as well as providing select users with secure remote access to the office from off site locations.

Network Management

Our initial focus is resolving any found weaknesses in the internal or external network connections that could cause business vulnerability. We ensure that firewall rules are established and the network is performing adequately. In addition, we ensure that proper office security policies (e.g. passwords) and procedures are defined. For staff requiring remote access, we can provide external secure VPN access to the office.

Server and Network Monitoring

As part of our monitoring service, your network and servers are monitored 24x7. If any components cause system alerts to be generated (e.g., hard drive errors, ISP connection down, our operational NOC is notified and we start the remediation process pro actively before the problem intensifies.

Asset Management

All assets are tagged and managed by Neovera. Problems are continuously logged and then identified to specific equipment and/or individual users. Patterns of ongoing problem areas can thus be located that may require preemptive measures.

Disaster Recovery Services

Our Disaster Recovery Services vary from client to client. Some may only require tape backups of their environment to occur nightly with off site storage on a weekly or monthly basis. Others may require their data be copied off site every night. For clients requiring limited downtime in case of a real disaster, we provide the complete hosting of a second DR site in our remote data center facilities. And, through our partner relationships with companies like Veritas and XOsoft, we have developed an innovative and cost effective solution of near real time replication for clients that cannot afford any data loss or significant down time.

Regulatory Compliance Services

With many of our clients coming from the Financial Services industry, we often are required to help them meet SEC or other regulatory requirements. In addition to the disaster recover solutions we have already outlined, we offer additional services that include setting up email auditing facilities and OFAC compliance checking.

Complete Documentation of IT Services

Neovera has developed a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelancers who often provide minimal documentation of services performed, every service provided by Neovera is accompanied by comprehensive documentation. Neovera staff members have access to service reports generated by all of its staff members for a given client account ensuring minimal loss in continuity. Additionally, as part of our service, an operational manual (including DR Plan) is individually created which contains all needed information to run a client's specific environment seamlessly.

Strategic IT Advisor

When we say full IT services, we mean full IT services, unlike other providers that generally stop at the OS level when it comes to management. Companies that generally outsource their IT may not have much IT knowledge remaining on staff. Neovera helps fill the gap by providing senior IT resources to assist our clients in evaluating strategic decisions (e.g., choice of core business applications). Basically our Virtual CTO program bundled into our outsourcing contract.

Service Level Agreements

While some small IT support providers offer little in the way of Service Level Agreements (SLAs, Neovera provides Service Levels for operating your environment.