| Fully
or Partially Managed Infrastructure
In
our Managed Infrastructure Program, Neovera can take responsibility
for some or all of your data center operations. You pay
only for the number of components being managed and the
level of service you require. You have the flexibility of
choosing all of the following components in a fully hosted
model or a portion of these components as needed to meet
your business objectives:
- Server
or Network Device Patch Maintenance
- Server
Virus Protection Maintenance
- Server
or Network Device Monitoring and Reporting
- Custom
Application Software Monitoring and Reporting
- 24x7
Remote Hands Support (e.g. server reboots, hardware
replacement)
- 24x7
Application Break Fix Support
Aside
from the type of service selected, we can also host portions
of your operating environment. For example, you may want
to keep your development servers locally but have Neovera
host your test and production servers. Or, you may want
Neovera to host your core business servers, such as, email
and database servers, because we can provide extra security
and professional management. Or, you may want Neovera to
just host your Disaster Recovery equipment. These choices
- no matter how big or small - can give you the flexibility
you need. From hosting several small servers to full outsourcing
of an entire operation where we manage 100s of servers and
network devices, you can trust in Neovera to get the job
done right.
Infrastructure
Monitoring and Reporting
Standard
or customized monitoring packages are offered to meet your
specific needs. We provide monitoring for components within
our hosted environment as well as remote monitoring for
components residing directly within your data centers. The
following standard packages are offered:
- Silver
Package (Servers): CPU Monitoring, Ping Monitoring,
OS Monitoring, Memory Utilization, CPU Utilization,
Running Process Monitoring.
- Gold
Package (Servers): Silver Package plus custom
application and 3rd party software monitoring. Also
included is complete server maintenance and patch management.
- Platinum
Package (Servers): Gold Package plus complete
24x7 support. Our most comprehensive offering for clients
looking for complete outsourcing of their servers.
- Network
Intrusion Detection: Network/Security Device
Monitoring.
- Host
Intrusion Detection: Monitors changes to servers
and network devices.
Server/Network
Device Management
Proper
device configuration and ongoing maintenance can be a time
consuming exercise and could entail high risk to business
operations if performed by support personnel without the
proper skills. The following are some of the standard patch
management services offered by Neovera:
- Server
and network device hardening
- Applying
regular operating system patches to servers
- Upgrading
versions of operating systems and third party software
- Applying
regular network device patches
- Ensuring
virus scanning profiles are kept up to date on all devices
- Ensuring
OS and software builds on each server are kept consistent
- Remote
management of corporate desktops
Database
Storage Hosting and Management
For
clients that can manage their own infrastructure but don't
have the expertise to both successfully manage their databases
and ensure that proper backup and recover programs are being
executed, Neovera can provide support for:
- Database
Administration
- Database
Performance Tuning
- Database
Backups and Restores
- Database
Replication to Contingency Servers
|
ENTERPRISE
MANAGED HOSTING