Make a difference. Start today.

Want a rewarding career in a fast growing industry?
Neovera is looking for talented and driven people to join our team.

WHAT DO YOU WANT TO DO?

Neovera is a trusted provider of complex hosting solutions, leveraging over a decade of unmatched technical expertise in IT consulting and infrastructure managed services. Headquartered in Reston, Virginia, Neovera’s clients range from start-up and non-profit organizations, to global media, distance-learning, and financial institutions. Our goal is to assist clients in achieving superior return on their investment with the optimization and management of high-availability IT infrastructure solutions.

Senior Database Engineer

Details

Senior Database Engineer

The Senior Database Engineer is responsible for managing and supporting OLTP, Web Service, Decision Support and Data Warehouse databases, ensuring their performance, availability and security through all lifecycle phases.


Candidates must be able to pass a background check which includes criminal and credit inquiries. Location is Reston, VA with some local travel to client sites as needed.


Responsibilities: (other duties may be assigned)

  • Ensure availability and performance of the databases managed by Neovera, by maintaining optimal configuration parameters, by applying critical and recommended patches on a regular and consistent basis, and by designing and coding utilities to support and monitor database functions.
  • Maintain database performance and by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Proactively monitor, and audit on an as-needed basis, the database systems, to ensure secure services and minimum downtime (both SQL Server and Oracle Database).
  • Perform on an as-needed basis backup and recovery, database installation, and database support for application rollouts and upgrades.
  • Provide trend analysis to management team to enable them to make informed decisions regarding resource management.
  • Perform troubleshooting and problem solving of database environments, and provide concise documentation for traceability and team knowledge.
  • Maintain quality service by planning and providing concise documentation for configuration changes, migrations, upgrades and patching of database systems. Establish and enforce Neovera standards, and follow customer standards, for design, implementation and documentation.
  • Participate in testing, evaluation and design of existing and proposed systems. This includes recommending solutions by defining database physical structure and functional capabilities, database security, back-up and recovery.
  • Respond to customer requests through the ticketing system and emails, and keep users updated and well-informed in a timely manner, of all work on their systems. Identify database requirements by interpreting and clarifying customer requests, and analyzing application performance and response.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • The Reston team currently shares a rotating 24x7 on call schedule.

Knowledge, skills, and abilities:

  • Excellent understanding of Oracle databases, architecture, security & performance tuning
  • Highly skilled in SQL
  • High level of understanding of backup/recovery techniques
  • Excellent analytical and troubleshooting capabilities
  • Excellent oral & written communication skills
  • Excellent interpersonal/team skills
  • Well organized and detail oriented

Qualifications:

  • 10+ years in-depth, hands-on experience with Oracle, Oracle RAC (11g and 12c)
  • Good working knowledge of Oracle Enterprise Manager Cloud Control (12c desired, 13c a plus)
  • Bachelor's degree in Computer Science, Computer/Software Engineering OR equivalent work experience
  • Working knowledge of PL/SQL, Perl, Unix shell (preferably on Linux and/or Solaris systems) and Windows PowerShell is highly desired
  • Expert level DBA experience in the following is highly desired:
    • 1 Installation of Oracle database software
    • High level familiarity with Oracle 12c database containers
    • Expertise in SQL tuning
    • Overall familiarity with database utilities
  • 3+ years in-depth, hands-on experience with SQL Server and SQL Management Studio (2005+) is highly desired
  • Proven experience in a database development environment is highly desired
  • Data modeling/ETL skills are a plus:
    • Create data models from business rules
    • Able to suggest solutions for business issues as it related to the database
    • Ability to Create Entity Relationship diagrams using ERWin or SQLDeveloper
    • High level of expertise in writing SQL ETL scripts
  • Experience with other relational databases (MySQL, MariaDB, NoSQL) is a plus

Technical Project Manager

Details

Technical Project Manager

The Technical Project Manager will be the point person to implement new client infrastructure and cyber security projects, involving our highest level Systems and Network Engineers.


The ideal candidate will have a highly technical background in Infrastructure as a Service (IaaS), cyber security and/or hosting space. Must be a self-starter with the ability to work in a fast paced and ever-changing environment.


Responsibilities: (other duties may be assigned)

  • Lead successful implementations; setting project deadlines, coordinating with procurement regarding accurate equipment ordering/shipping, assigning engineering resources to configure and deliver the equipment to the client site
  • Ensure the project is implemented within contractual obligations and meets SLA requirements; lead all new project kick-off meetings with clients and internal engineering teams and continue to communicate with all parties during the implementation process
  • Travel locally to client sites to learn more about their requirements to appropriately set timelines and expectations both externally and internally
  • Lead “Current State and Future state” assessments around functionality and/or processes; includes white boarding, utilizing MS Visio and determining business improvement areas
  • Work closely with Sales/Sales Engineers to ensure appropriate follow-up of identifying client needs and next steps; must have excellent client relations skills
  • When necessary, create updated plans mid-implementation, which may include new project schedules and deliverables
  • Develop documents necessary for providing exceptional service and ensure communication of the project plan to the Engineering teams, Service Delivery, Sales and clients

Knowledge, skills, and abilities:

  • Network & Systems Engineering understanding
  • Ability to connect with clients and internally with our technical teams

Qualifications:

  • 7 or more years of experience in an Implementation, Engineering or a Software Development role with expertise in infrastructure and cyber security with applied proficiency in Project Management
  • PMP, ITIL or other technology/project management certification
  • Bachelor’s degree in relevant discipline
  • Ability to pass a background check which includes criminal and credit inquiries

Help Desk Technician – Bethesda

Details

Help Desk Technician - Bethesda

Under the direction of the Manager of IT Operations, the Help Desk Technician provides second level phone and in-person support to users for e-mail, connectivity, networking, operating system, and application issues; responsible for generating support tickets, troubleshooting IT related problems and escalating trouble tickets as necessary to specialized staff for resolution. The Help Desk Technician will also participate in project based work such as upgrades, installations, etc. and must be effective in interpersonal communication and problem solving.

Location – Bethesda, Maryland; metro accessible


Candidates must be able to pass a background check which includes criminal and credit inquiries. Location is Reston, VA with some local travel to client sites as needed.


Responsibilities: (other duties may be assigned)


Bachelor’s Degree required or equivalent combination of education and work experience; 3 - 5 year(s) of relevant experience required

  • Provide exceptional customer service to all users
  • Respond to inquiries and requests for assistance from end users via telephone, email and ticketing system
  • Analyze/troubleshoot all levels of desktop, application and network issues.
  • Document, track and monitor technical issues to ensure timely resolution
  • Provide timely and thorough input for regular status reporting
  • Provide computer hardware and software setup, repair, upgrading, and troubleshooting
  • Perform add/modify/delete of user profiles and accounts
  • Assist in help desk documentation
  • Phone/AV support
  • Mobile support for wireless devices
  • Perform other duties and special projects as required

Knowledge, skills, and abilities:

  • 3-5 years of relevant work experience in providing technical support to end users.
  • Experience with Microsoft Office Suite, Windows 7/10 OS, PC hardware support, Antivirus Software, Imaging.
  • General knowledge of Help Desk Tracking database tools (Kace, Jira, etc.)
  • Experience developing process and procedures for end-user instructional use
  • Understanding of Active Directory, Storage, Systems, Networking and SharePoint a plus
  • Candidate must be a quick learner with exceptional communications and customer service skills
  • A pro-active mind-set with a focus on constant improvement and follow through at all levels
  • Strong technical problem-solving skills
  • In depth knowledge of the Microsoft suite of products
  • Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problems
  • Excellent verbal and written communication skills with the ability to clearly, and concisely present complicated computer concepts to end-users with differing skill levels
  • A+ and Microsoft Certifications

APPLY TODAY

The overall well-being of our employees and their families is important, and Neovera provides many valuable benefits, programs and tools to help manage the various phases, developments, and priorities in your life.

  • Medical and Dental insurance coverage
  • FSA for pre-tax payment of Health and Dependent Care Expenses
  • Life Insurance
  • Short and Long Term Disability Insurances
  • Paid Vacation
  • 401k
  • Competitive Base Salary
  • Discounted Gym Memberships

Neovera is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable law. Candidates may be subject to a criminal background and/or credit check.