Neovera | Careers
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Make a difference. Start today.

Want a rewarding career in a fast growing industry? Neovera is looking for talented and driven people to join our team.

WHAT DO YOU WANT TO DO?

Neovera is a trusted provider of complex hosting solutions, leveraging over a decade of unmatched technical expertise in IT consulting and infrastructure managed services. Headquartered in Reston, Virginia, Neovera’s clients range from start-up and non-profit organizations, to global media, distance-learning, and financial institutions. Our goal is to assist clients in achieving superior return on their investment with the optimization and management of high-availability IT infrastructure solutions.

Technical Operations Analyst – 2 Positions Open

Details

Technical Operations Analyst

The Technical Operations Analyst will provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point. Regular, predictable attendance is essential in this vital position. The Tech Ops Analyst must be prepared to work varying shifts.


Currently, our shifts typically run in the following order:

Sunday, Monday, Tuesday 8am-8pm, Wednesday 8am-2pm

Sunday, Monday, Tuesday 8pm-8am, Wednesday 8pm-2am


Responsibilities: (other duties may be assigned)

  • Provide first-line surveillance and incident management support
  • Act as a front line interface to our customers through effective oral and written communication
  • Communicate issues and incidents to all levels of the organization as required
  • Perform initial hardware/software problem analysis, identification, and troubleshooting
  • Work closely with engineering groups to identify, resolve, or coordinate the resolution of System and Network problems and issues
  • Use of monitoring tools to effectively monitor our IT infrastructure
  • Use of trouble ticketing system for tracking, prioritization, and escalation of both new and existing issues
  • Follow up with engineering teams on open issues to keep tickets up to date
  • Monitor our enterprise backup system, identify key backup failures, and manually restart failed backups
  • Perform daily data center walk-throughs to visually inspect physical devices for alert lights or anomalies

Knowledge, Skills, and Abilities:

  • Ability to work a flexible schedule in a xx shift environment including nights, weekends, and holidays is a requirement
  • Excellent communication skills, both written and oral—position is customer facing
  • Excellent analytical and problem solving skills
  • Strong inter-personal and customer service skills
  • Able to pass a background check which includes criminal and credit

Qualifications:

  • Experience with Microsoft Office
  • Technical certifications such as A+, Security+, Network+, CCNA, etc.
  • Bachelor’s or Associate’s degree preferred, not required

Senior Database Engineer

Details

Senior Database Engineer

The Senior Database Engineer is responsible for managing and supporting OLTP, Web Service, Decision Support and Data Warehouse databases, ensuring their performance, availability and security through all lifecycle phases.


Candidates must be able to pass a background check which includes criminal and credit inquiries. Location is Reston, VA with some local travel to client sites as needed.


Responsibilities: (other duties may be assigned)

  • Ensure availability and performance of the databases managed by Neovera, by maintaining optimal configuration parameters, by applying critical and recommended patches on a regular and consistent basis, and by designing and coding utilities to support and monitor database functions.
  • Maintain database performance and by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Proactively monitor, and audit on an as-needed basis, the database systems, to ensure secure services and minimum downtime (both SQL Server and Oracle Database).
  • Perform on an as-needed basis backup and recovery, database installation, and database support for application rollouts and upgrades.
  • Provide trend analysis to management team to enable them to make informed decisions regarding resource management.
  • Perform troubleshooting and problem solving of database environments, and provide concise documentation for traceability and team knowledge.
  • Maintain quality service by planning and providing concise documentation for configuration changes, migrations, upgrades and patching of database systems. Establish and enforce Neovera standards, and follow customer standards, for design, implementation and documentation.
  • Participate in testing, evaluation and design of existing and proposed systems. This includes recommending solutions by defining database physical structure and functional capabilities, database security, back-up and recovery.
  • Respond to customer requests through the ticketing system and emails, and keep users updated and well-informed in a timely manner, of all work on their systems. Identify database requirements by interpreting and clarifying customer requests, and analyzing application performance and response.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • The Reston team currently shares a rotating 24x7 on call schedule.

Knowledge, skills, and abilities:

  • Excellent understanding of Oracle databases, architecture, security & performance tuning
  • Highly skilled in SQL
  • High level of understanding of backup/recovery techniques
  • Excellent analytical and troubleshooting capabilities
  • Excellent oral & written communication skills
  • Excellent interpersonal/team skills
  • Well organized and detail oriented

Qualifications:

  • 10+ years in-depth, hands-on experience with Oracle, Oracle RAC (11g and 12c)
  • Good working knowledge of Oracle Enterprise Manager Cloud Control (12c desired, 13c a plus)
  • Bachelor's degree in Computer Science, Computer/Software Engineering OR equivalent work experience
  • Working knowledge of PL/SQL, Perl, Unix shell (preferably on Linux and/or Solaris systems) and Windows PowerShell is highly desired
  • Expert level DBA experience in the following is highly desired:
    • 1 Installation of Oracle database software
    • High level familiarity with Oracle 12c database containers
    • Expertise in SQL tuning
    • Overall familiarity with database utilities
  • 3+ years in-depth, hands-on experience with SQL Server and SQL Management Studio (2005+) is highly desired
  • Proven experience in a database development environment is highly desired
  • Data modeling/ETL skills are a plus:
    • Create data models from business rules
    • Able to suggest solutions for business issues as it related to the database
    • Ability to Create Entity Relationship diagrams using ERWin or SQLDeveloper
    • High level of expertise in writing SQL ETL scripts
  • Experience with other relational databases (MySQL, MariaDB, NoSQL) is a plus

Senior Technical Manager

Details

Senior Technical Manager

This role is responsible for managing a long-term client site team, working closely with the client to support their information technology needs and goals, as well as provide leadership and direction to the team residing at the client’s site. Common technology services provided by the team residing at the client site are delivered using the corporate technology standards. Common services provided by Technology Operations department, where the monitoring and incident and problem management of technology services occur, will be closely coordinated such that any technology related changes are planned and communicated to the Technology Operations department as required. Location is Bethesda, MD.

Responsibilities: (other duties may be assigned)

  • Develop and maintain close relationships with key client executives to ensure their expectations are being met or exceeded. Handle support calls initiated by client’s management team.
  • Evaluate, plan, and deliver key client projects. Monitor deliverables and progress through communication with project members to ensure deliverables are completed on time.
  • Oversee onsite support team of engineers, providing planning and coordination of client services. Provide leadership and mentoring to ensure the efficient, positive, and professional performance of the support team. Act as point of escalation for the support team as subject matter expert. Determine and facilitate, in a timely manner, the next step of escalation when necessary.
  • Establish policies and procedures to ensure that Neovera provides a consistent level of satisfactory service. Ensure corporate technology standards and methodologies are documented and followed.
  • Provide leadership during crisis, managing client expectations while bringing major problems to a quick resolution.
  • Make recommendations in the interview, hire and termination decisions pertaining to the onsite support team.
  • Responsible for managing all infrastructure maintenances, working closely with business, vendors and engineers. This includes working with the corporate platform owners within Technology Infrastructure department in coordinating/recommending refreshes as necessary, and ensuring that effective capacity management and monitoring is performed.
  • Manage technology vendor relationships through the implementation and post implementation of Projects and Services.

Qualifications:

  • Bachelor’s degree in Computer Science or related discipline preferred.
  • Minimum of 5 years of experience in all phases of information technology management required. Strong knowledge of IT best practices.
  • Experience providing support during non-business hours.
  • Experience managing technology infrastructure projects.
  • Ability to communicate effectively at all levels of the organization, both verbally and in writing.

Senior Technical Project Manager

Details

Senior Technical Project Manager

The Senior Technical Project Manager will be the point person to implement new client infrastructure and cyber security projects, involving our highest level Systems and Network Engineers.


The ideal candidate will have a highly technical background in Infrastructure as a Service (IaaS), cyber security and/or hosting space. Must be a self-starter with the ability to work in a fast paced and ever-changing environment.


Responsibilities: (other duties may be assigned)

  • Lead successful implementations; setting project deadlines, coordinating with procurement regarding accurate equipment ordering/shipping, assigning engineering resources to configure and deliver the equipment to the client site
  • Ensure the project is implemented within contractual obligations and meets SLA requirements; lead all new project kick-off meetings with clients and internal engineering teams and continue to communicate with all parties during the implementation process
  • Travel locally to client sites to learn more about their requirements to appropriately set timelines and expectations both externally and internally
  • Lead “Current State and Future state” assessments around functionality and/or processes; includes white boarding, utilizing MS Visio and determining business improvement areas
  • Work closely with Sales/Sales Engineers to ensure appropriate follow-up of identifying client needs and next steps; must have excellent client relations skills
  • When necessary, create updated plans mid-implementation, which may include new project schedules and deliverables
  • Develop documents necessary for providing exceptional service and ensure communication of the project plan to the Engineering teams, Service Delivery, Sales and clients

Knowledge, skills, and abilities:

  • Extensive Network & Systems Engineering understanding
  • Ability to connect with clients and internally with our technical teams

Qualifications:

  • 15 or more years of experience in an Implementation, Engineering or a Software Development role with expertise in infrastructure and cyber security with applied proficiency in Project Management
  • PMP, ITIL or other technology/project management certification
  • Master’s degree desired, Bachelor’s degree required
  • Ability to pass a background check which includes criminal and credit inquiries

APPLY TODAY

The overall well-being of our employees and their families is important, and Neovera provides many valuable benefits, programs and tools to help manage the various phases, developments, and priorities in your life.

  • Medical and Dental insurance coverage
  • FSA for pre-tax payment of Health and Dependent Care Expenses
  • Life Insurance
  • Short and Long Term Disability Insurances
  • Paid Vacation
  • Weekly Catered Lunch
  • 401k
  • Competitive Base Salary
  • Discounted Gym Memberships

Neovera is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable law. Candidates may be subject to a criminal background and/or credit check.