At Neovera, we don’t just tell you that we provide exceptional customer service and personalized support…we actually do it.
Your Devoted Support Team
Neovera is dedicated to delivering impeccable customer service and technical support 24×7 to each and every client. We provide a team of at least three dedicated resources who are always accessible and personally responsible for each client. This dedicated team typically includes an Account Manager, Technical Project Manager, and a Lead Engineer. These resources are backed by Neovera’s experienced 24×7 Network Operations Center Staff system specialists and senior architects.
The Neovera Advantage:
Client Specific Ticket Queue – Client ticket management system within the Neovera ticketing system allowing clients to easily request environment changes as well as track the status of those requests.
Weekly Dashboard Status Reports – Detailed weekly report listing completed and current tasks, open issues, and any risks associated with a client’s environment.
24x7x365 NOC – While others may claim to have onsite customer service, Neovera provides its clients with true, onsite 24×7 monitoring and support.
- Architecture, Design and Implementation support
- 24×7 Management of Servers, Network, Databases, Storage, Backup, and Applications
- Daily inspection of all equipment and cages
- Service Level Agreements